What does it cost a worker?
Nothing up front. There is no joining fee, no fee to take a task, no fee to be
paid and no withdrawal fee. When your work is approved we withhold a service
fee — currently 20% of the job value — from the payout, so a KES 1,000 task
credits your wallet with KES 800. You are never asked to send us money, and
if anyone asks you to pay to work here, it is not us.
How much can I earn?
That depends entirely on which tasks are available, which ones you complete,
and whether they are approved. Micro tasks pay small amounts each, and what
reaches your wallet is the job value less the 20% service fee. We do not
promise an income and cannot guarantee any level of earnings.
How do I get paid?
Approved work credits your WorkOnlineJob wallet with the job value less the
service fee. You then request a withdrawal to the M-Pesa number on your
account. We do not charge for a withdrawal; the minimum is a platform setting,
currently KES 100, and it is shown in your wallet before you confirm.
What is escrow, in plain words?
The employer pays for the job up front and we hold the money against that job.
When your submission is approved, your pay — the job value less the service
fee — is released to your wallet. Nothing else releases it. If the job is
cancelled with slots unworked, that money goes back to the employer, together
with the unused share of the fee they paid.
What if the employer is not happy with my work?
They can ask for changes — a revision — which sends the work back to you with
a note so you can fix it and resubmit. No money moves and you keep the slot.
They can also reject it, and then they must give a reason you can read.
Rejected work is not paid, so read the instructions carefully before you
submit. If you think a rejection is unfair,
contact support.
What does it cost an employer?
The job value plus a service fee of currently 5%, in one M-Pesa payment — a
KES 1,000 task costs you KES 1,050. Nothing more is charged to you after
that. We also withhold 20% from each worker's pay when you approve it, so our
commission on a filled job is 25% of the job value in total. The full
breakdown, including what each worker takes home, is shown on screen before
you pay.
Do I need a computer?
No. The site works on a basic Android phone and is built to be light on data.
Some tasks, like design, are easier on a bigger screen.
Is my information safe?
We collect only what we need to run your account and pay you — name, email,
phone and your task history. See the
Privacy notice.