Contact us
Real people, one inbox. Tell us what happened and we will sort it.
How to reach us
Post & office
For formal or legal correspondence.
[COMPANY ADDRESS]
What to include
Give us these and we can usually fix it on the first reply:
- The email address on your account.
- The job title, or the link to the job.
- For a payment: the amount, the date, and the M-Pesa reference if you have it.
- What you expected to happen, and what happened instead.
Never send us your password or your M-Pesa PIN. We will never ask for either.
How long we take
- General questions — within [RESPONSE TIME] on working days.
- Payment and withdrawal issues — we aim to look at these first.
- Disputes about rejected work — raise it within 7 days of the rejection. If the employer asked for changes instead, resubmit the work first; nothing has been lost. We read the job instructions and the submission, then decide how that escrow is settled.
Our working hours are [WORKING HOURS], East Africa Time.
Watch out for fake "WorkOnlineJob" accounts. We never ask a worker to send us money — no registration fee, no task fee, no withdrawal fee. Our worker service fee only ever comes out of pay we are releasing to you. We never ask for your M-Pesa PIN, and never move you to WhatsApp or Telegram to pay for a "package".
If someone does any of that, do not pay. Report it to [ABUSE EMAIL].
Before you write
Many questions are answered on the home page — Fees sets out both service fees with a worked example, and the FAQ covers withdrawals, escrow, revisions and rejected work. The Terms of service set out refunds and dispute handling, and the Privacy notice covers your data.