Email support
Anything at all. The fastest way to get a human.
[SUPPORT EMAIL]
Support
Contact us
One inbox, read by people who work here. Tell us what happened and what you expected, and we will tell you what we can do about it.
Draft. The contact details below are placeholders and the
response times must be confirmed by the operator before launch.
How to reach us
Payment problems
Withdrawal not arrived, or an M-Pesa charge you do not recognise.
[PAYMENTS EMAIL]
Report a scam
Anyone asking you to pay for work, or for your M-Pesa PIN.
[ABUSE EMAIL]
Post & office
For formal or legal correspondence.
[COMPANY ADDRESS]
What to include
Give us these and we can usually fix it on the first reply:
- The email address on your account.
- The job title, or the link to the job.
- For a payment: the amount, the date, and the M-Pesa reference if you have it.
- What you expected to happen, and what happened instead.
Never send us your password or your M-Pesa PIN. We will never ask for either.
How long we take
- General questions — within [RESPONSE TIME] on working days.
- Payment and withdrawal issues — we aim to look at these first.
- Disputes about rejected work — raise it within 7 days of the rejection. If the employer asked for changes instead, resubmit the work first; nothing has been lost. We read the job instructions and the submission, then decide how that escrow is settled.
Our working hours are [WORKING HOURS], East Africa Time.
Watch out for fake "WorkOnlineJob" accounts. We never ask a worker to send us money — no registration fee, no task fee, no withdrawal fee. Our worker service fee only ever comes out of pay we are releasing to you. We never ask for your M-Pesa PIN, and never move you to WhatsApp or Telegram to pay for a "package".
If someone does any of that, do not pay. Report it to the abuse address above.
Before you write
Many questions are answered on the home page — Fees sets out both service fees with a worked example and what a commitment is, Escrow covers revisions and rejected work, and the FAQ answers what happens if a task goes wrong. The Terms of service set out refunds and dispute handling, and the Privacy notice covers your data.